Contact us

We are here to assist you with any inquiries regarding your orders, products, or general questions about our store. For prompt and efficient support, please reach out to us via email.

Email Support

For all customer service inquiries, including order status, product information, returns, and technical assistance, please email us at:

[email protected]

Our support team aims to respond to all emails within 24-48 business hours. Please include your order number (if applicable) and a detailed description of your query to help us assist you faster.

Business Address

If you need to send us physical correspondence or product returns (please contact us first for a return authorization), our mailing address is:

BopheloVista
123 Innovation Drive, Suite 400
Cape Town, 8001
South Africa

Operating Hours

Our support team is available Monday through Friday, from 9:00 AM to 6:00 PM (SAST). We are closed on weekends and public holidays. Emails received outside these hours will be addressed on the next business day.

Before Contacting Us

For quick answers to common questions about shipping, returns, warranties, and product specifications, we recommend checking our Help Center or FAQ page. Many issues can be resolved without needing to contact support.