Refund policy

At BopheloVista, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. If you are not entirely satisfied with your order, we offer a straightforward refund process in accordance with our policy below.

Eligibility for Refunds

  • Items must be returned within 30 days from the date of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required for all refund requests.

Non-Refundable Items

  • Items that have been opened, used, or damaged by the customer.
  • Products returned without original packaging or accessories.
  • Gift cards or promotional items.

How to Request a Refund

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. We will provide you with a return authorization and shipping instructions.
  3. Pack the item securely, including all original accessories and packaging, and ship it to the address provided.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Processing

  • Approved refunds will be processed within 5-10 business days after we receive the returned item.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping costs are non-refundable, except in cases of our error or defective products.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Contact Us

For any questions regarding our refund policy, please email us at [email protected]. We are here to help.